SMS Privacy Policy
Cathcart Elliot SMS Privacy Policy & Terms
Effective Date: 8 May 2025
This SMS Privacy Policy and Terms sets out how Cathcart Elliot (“we”, “us”, or “our”) collects, uses, and manages your mobile number and related data when you opt in to receive SMS (text message) communications from us.
1. What You Consent To
By providing your mobile number via our website, checkout, or any sign-up form, you agree to receive SMS messages from us. These may include:
- Order confirmations and updates
- Delivery notifications
- Customer service messages
- Promotional or marketing offers (if you opt in to marketing)
You can opt out at any time by replying STOP to any SMS. For help, reply HELP or
2. Data Collection and Usage
When you opt in, we collect and store:
- Your mobile number
- Message content and interaction history
- Time, date, and delivery status of each message
We use this information to deliver relevant communications, track performance of our SMS campaigns, and respond to service queries. Your data will be retained only as long as necessary for these purposes.
We use cookies and tracking technologies on our website to detect when carts are abandoned. This includes tracking what items are added to your cart and the time of abandonment. This data is used to trigger reminder messages via SMS.
“Harbourplace Ltd t/a Cathcart Elliot's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.”
3. Data Sharing
We do not sell, rent, or share your SMS opt-in data or consent to unaffiliated third parties. Your mobile number is only used for communications from us, or on our behalf by trusted service providers (e.g. messaging platforms) under strict data handling agreements.
“The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
4. Message Frequency
Message frequency will vary depending on your interactions with us. You may receive messages after placing an order, abandoning a cart, or in response to an enquiry. If you opt into marketing, you may receive occasional promotional messages.
5. Charges and Costs
Standard message and data rates may apply based on your mobile carrier and plan. We are not responsible for any charges billed by your provider.
6. Location Tracking and Location-Based Services
If enabled, location data may be collected via IP address, mobile GPS, or browser location. This is used to tailor offers or service-related messages based on your region. We do not use continuous location tracking. You can disable location sharing in your device settings at any time.
7. Your Rights and Contact
You may request access, correction, or deletion of your SMS-related data at any time. Contact us with any questions or to make a request.
Contact Information
Cathcart Elliot
HARBOURPLACE LTD
49 Burrell Street, Crieff, PH7 4DG
Email: Contact
We may update this policy from time to time. Any changes will be published on our website.